General Terms and Conditions
General terms and conditions
Jungfrau Region Tourismus AG
Here you will find the general terms and conditions of the Jungfrau Region Tourismus AG.
C.1.4. Cancellation of the package by JRT
C.1.4.1. Cancellation due to reasons attributable to the customer or participants
JRT is entitled to cancel a package if it has a legitimate reason to do so, based on actions or omissions. In this case, JRT will refund the amount already paid; no further claims will be considered. Costs already incurred and compensation claims remain reserved by JRT.
C.1.4.2. Unforeseeable events, force majeure, strikes
Should unforeseeable or unavoidable events, force majeure (e.g. natural disasters, epidemics, unrest), actions of any kind taken by the authorities, or strikes significantly hinder or jeopardise the trip, or make it impossible, JRT may cancel the trip. In this case, JRT will refund the amount paid for the trip (insurance premiums will not be refunded and must be paid by the customer). Any further claims will not be considered.
C.1.5. Changes to itineraries, services cancelled during the package holiday
C.1.5.1. General changes to services and itineraries
JRT will endeavour to implement the package as agreed. Nevertheless, services and itineraries are subject to change. In such cases, JRT will offer an equivalent solution wherever possible. Should this workaround solution entail excessive costs or a disproportionate amount of effort for JRT, it may reject the alternative solution. Any additional costs will be borne by the guest.
C.1.5.2. Force majeure
If itineraries or services are changed, or services are cancelled as a result of force majeure, JRT may reject an alternative solution. Any additional costs will be borne by the guest.
C.1.5.3. Reduction in price
If the service or itinerary change affects a significant part of the agreed package, JRT will reimburse the objective reduced value between the agreed price and that of the services provided. This claim is limited to the overall package price.
C.1.6. The customer or participant(s) start the trip but cannot finish it, services not used
If the customer or fellow guest cuts short the package holiday or does not use certain services, the cost of the package / unused services will not be refunded. Any unused services will be reimbursed, minus an appropriate admin fee, provided they are not charged to JRT and are not completely irrelevant, and provided the refund is not contrary to statutory or official provisions.
In urgent cases (e.g. personal illness or accident, serious illness or death of a family member), the service provider or JRT will do all they can to help organise an early return. Any costs, e.g. transport, etc., will be borne by the customer or fellow traveller. JRT recommends taking out return travel insurance, which is not included in the price of the trip. More details are available from JRT upon request.
C.1.7. Complaints period and requests for redress
If the package does not correspond to the contractual agreement or if the customer or a fellow guest suffers loss or damages, the customer (or fellow guest) is obliged to notify JRT of the loss or damages immediately and request non-monetary redress. JRT will endeavour to redress the loss or damages within a reasonable period of time.
Any compensation or other claims must be forwarded to JRT within 4 weeks of the contractual end of the package. If the customer or fellow guest fails to notify JRT during the trip and does not forward the claim to JRT within the period prescribed, all claims will be forfeited.
C.1.8. Liability of JRT for packages
See C.7. for details of JRT's liability for packages.
C.2. Mountain railway and cableway tickets
JRT acts as an intermediary for the following affiliated mountain railway and cableway companies: Wengernalpbahn AG, Jungfraubahn AG, Bergbahn Lauterbrunnen-Mürren AG, Firstbahn AG, Harderbahn AG, Berner Oberland-Bahnen AG, Gondelbahn Grindelwald-Männlichen AG, Luftseilbahn Wengen-Männlichen AG, Pfingsteggbahn AG, Luftseilbahn Mürren-Schilthorn AG and Autoverkehr Grindelwald AG. Details can be found in the Appendix: D.1.
C.3. Hotel accommodation, holiday apartments and holiday homes
JRT acts as an intermediary for the hotels and holiday apartment/holiday home landlords of the Bernese Oberland. Contracts are concluded directly with the respective hotels and landlords. More details can be found in the Appendix under D.2. and D.3.
Events are organised by a third party (third-party service). JRT arranges the contract with the event organiser. The terms of the respective event organiser apply. (More details in Appendix D.6.).
C.5. Ski & snowboard schools and sports equipment
Ski and snowboard lessons are provided by qualified schools. Sports equipment can be rented from a specialist sports shop. These services are arranged by JRT. The terms of these providers can be found under D.4. and D.5.
C.6. JRT events
In exceptional, expressly declared cases, JRT itself will be the event organiser.
The following additional provisions apply to events organised by JRT in its own name: JRT may limit the number of tickets issued to an individual customer. The customer is not permitted to use the publications or other information on the event, or JRT's brands or labels to sell purchased tickets. Tickets must not be used for the customer's own advertising or sales promotion purposes (e.g. public raffles, inclusion in packages). The tickets must not be traded commercially. In such cases, the tickets will no longer be valid.
C.7. Liability of JRT
C.7.1. Arranged services
JRT will make the platform available to the customer for bookings with third-party companies. JRT is not party to these arranged contracts and is thus not liable for their proper fulfilment.
C.7.2. Booking process and use of the booking platform
The GTCs and GTUs apply to the operation of and the booking process on the platform.
C.7.3. Liability for JRT and JRT package holidays
JRT will be held liable for JRT package holidays (package holidays in accordance with the Federal Act on Package Travel) within the scope of the law. Provided international agreements, national legislation based on international agreements or national legislation which limits or excludes liability apply, JRT is only liable within the scope of these international agreements and legislation.
For anything other than personal injury, i.e. material damage and pure financial loss, liability is limited to twice the price per person (excluding loss or damages resulting from gross negligence or intent). Other liability limitations and disclaimers in applicable international agreements, national legislation based on international agreements or national legislation and these General Terms and Conditions remain reserved.
C.7.4. Other disclaimers and liability limitations
For services other than package holidays, the liability for associates is excluded (Art. 101 Swiss Code of Obligations).
JRT is not liable for the availability or operation of transport or public facilities such as swimming pools, tennis courts, shops, catering establishments, the accessibility of hiking or cycling trails or ski pistes, etc., which are listed on the platform or in JRT brochures or catalogues for information purposes.
JRT is not liable for loss or damages relating to excursions, events, etc., booked "on the spot" by the customer during his trip (third-party services). This also applies if the corresponding documentation is displayed in a facility associated with JRT or is described on the website.
JRT is not liable for lost holiday time, ruined holidays, frustration, etc.
C.7.5. Operation of JRT websites and links
JRT will endeavour to keep the information on its websites up to date. Nevertheless, it accepts no liability for the completeness or accuracy of this information. In particular, JRT does not guarantee uninterrupted operation or uninterrupted accessibility of the websites. JRT will not accept any liability for the consequences of an interruption to operations, website unavailability, or disruption or an interruption to communication or the booking process. In particular, but not exclusively, this affects indirect and consequential damage, lost profits and loss of use of any kind.
The user/customer uses third-party websites or parts thereof at his own risk. JRT is not liable for the content of such websites, etc., nor can it guarantee that they are free from malware (such as viruses, etc.).
C.7.6. Non-contractual and quasi-contractual liability
Non-contractual and quasi-contractual liability is determined by the applicable statutory provisions, whereby other disclaimers or liability limitations take precedence over these General Terms and Conditions.
C.8. Severability clause
The invalidity or ineffectiveness of individual provisions must not affect the validity or effectiveness of the contract.
C.9. Applicable law and place of jurisdiction
The contractual relationship between Jungfrau Region Marketing AG and its customers (clients, buyers), including the question of its realisation and the validity of the contract, is exclusively subject to Swiss law, to the exclusion of any rejections. The application of the "Vienna Sales Convention" (United Nations Convention on Contracts for the International Sale of Goods, CISG) is expressly excluded.
The sole place of jurisdiction is Interlaken, Switzerland. Mandatory, contractually binding provisions remain reserved.
D. Appendix: Notes on the individual service providers (third-party services)
D.1. Jungfrau Ski Region
Several service providers form a tariff alliance within the Jungfrau – Ski Region brand including in particular the Firstbahn AG, Gondelbahn Grindelwald - Männlichen AG, Wengernalpbahn AG and the Schilthornbahn AG. All companies are individually responsible for the operation of their installations and pistes. The transport contract is completed directly between the customer and the respective transport installation operator, which is responsible for proper provision of the appropriate services. It also provides for the required technical maintenance of the installation and has the legal obligation to maintain safety (piste and avalanche service). Liability issues, in particular concerning skiing accidents, are accordingly dealt with by the company on whose terrain or installation the incident occurred. Jungfrau – Ski Region has issued tariff conditions which form an integral part of the contract for the purchase of each Sportpass. The most important conditions are provided below:
Sportpasses are personal and non-transferable. Point cards can be used by several people. They run 3 years from the purchase date, and may be used only during the winter season. Sportpasses entitle the user to unlimited use in the respective ski region. Special occasions, especially the Lauberhorn Races, are reserved. The Grindelwald ski bus network and the Lauterbrunnen local bus routes are included in the offer. Hiking and sledging passes allow free travel from Grindelwald to Bussalp. Sportpasses are not valid for extra and evening trips. For Sportpasses whose validity extends over several days, the usage time starts at 0:00 of the first day and ends at 24:00 on the last day. The use of season Sportpasses is allowed in November, under the condition that the winter operation has been begun in the ski area concerned. During the summer season, your season Sportpass serves as a personal half-day subscription on the following mountain railways in the Jungfrau region: Grindelwald-Kleine Scheidegg-Lauterbrunnen/ Kleine Scheidegg-Jungfraujoch/ Grindelwald-First/ Grindelwald-Männlichen/ Wengen-Männlichen/ Lauterbrunnen-Mürren via Grütschalp/ Stechelberg-Mürren-Schilthorn/ Mürren-Allmendhubel/ Wilderswil-Schynige Platte/ Interlaken-Harder. Season Sportpasses are valid for occasional single rides on the following routes: Interlaken Ost-Lauterbrunnen/Grindelwald (BOB)/ Lauterbrunnen-Wengen (WAB)/ Lauterbrunnen-Mürren (BLM)/ Lauterbrunnen-Stechelberg (PAD)/ Stechelberg-Mürren (LSMS). Educational and business trips in particular are excluded. Sportpasses only entitle travel in second class. If a seat in first class is used, a class change fee must be paid equal to half the price difference. Sportpasses must be produced without being asked to do so when using transport companies without an electronic reader device. If the ticket has been purchased online, the guest provides documentation by means of a printed confirmation of purchase. Identification must also be carried at all times together with the e-ticket. A photo is required to create Sportpasses valid for 30 days or more. The electronically captured personal data are stored in a database. When passed over the electronic reader devices, the holder's photograph appears on an internal computer. If Sportpasses are issued as a KeyCard, a deposit is required. The deposit will not be refunded if the KeyCard is damaged. The FIS rules and SKUS guidelines must be observed. Obey the piste and rescue services instructions. Outside the train operating times and after final inspection has been completed, the slopes and runs are closed and thus off-limits. A Sportpass may be confiscated for reckless behaviour, in particular disregard of FIS regulations, signals, directives and barriers as well as skiing/snowboarding in forest and wildlife-protection areas or on avalanche endangered slopes. Sportpasses may not be exchanged. The user is not entitled to any refunds for service interruptions. This especially applies to the closure of the ski areas or parts of ski resorts due to inclement weather, lack of snow, avalanche danger, early snow melt on the ski slopes, etc. Special events can result in certain parts of the ski area being closed off and a spectator sector being established. The Sportpass does not grant you access. The customer accepts these inconveniences. The specified operating times of the winter sports equipment are for informational purposes only. Compliance with these times requires appropriate snow and slope conditions. If there are compelling reasons that the holder of the Sportpass can no longer use the pass independent of his will, an appropriate refund will be made. The Sportpass must be returned to a sales outlet. A refund will be made only for days on which the sport pass was deposited before 10.00 am. Lost sport passes are generally not replaced. This especially applies to tickets for a period of 2 days or less. A new pass is created for Sportpasses valid for a longer period of time. Proof of purchase is required for this. It is up to the buyer to prove that he was the owner of the card. The circumstances of the loss and the efforts made to recover the card are appreciated. For season Sportpasses, there is a limit of 2 additional copies. A fee of CHF 25 applies. A notice of loss submitted to the police must also be presented. Sportpasses may be used only by the authorised person. Those who cannot produce a valid Sportpass at the inspection point must pay for an ordinary day pass. If guest was in the possession of a valid pass at the decisive moment, a refund for the amount of the day pass can be made within 7 days. A processing fee applies. Behaviour of a guest with the intention of unlawfully enriching himself or another person and/or damaging the transportation companies' assets or other rights is considered abuse. Falsifications are Sportpasses which have been produced by an unauthorised person, amended or otherwise manipulated or show signs of erasure. Misused Sportpasses may be confiscated as evidence. The duration of the entry of the sports pass misused shall be limited to the time of required clarifications. An ordinary day Sportpass must be removed. In case of misuse, a surcharge of CHF 100 will also be charged. For falsification, this surcharge is CHF 200. Passenger tariff 600.5 applies for rail travel. Those unable to pay the aforementioned amounts immediately must provide a guarantee. Otherwise, the guest may be expelled from the ski area. If a guarantee is issued, payment must be made within 3 days. Otherwise, the case will be forwarded to the office and other fees may be charged. Attempted improper use has the same consequences. Rights to civil and criminal prosecution remain reserved.
Where hotels can be added as individual items to the shopping basket, the customer concludes a contract with the selected hotel for which JRT acts as an intermediary. Each hotel has its own contractual terms which can be accessed online or requested directly from the hotel, as required. The hotels adhere to the following standard cancellation and rebooking conditions vis-à-vis the customer. Hotels booked via the JRT booking platform can only be cancelled or rebooked via the JRT help desk. If a hotel is cancelled or rebooked up to 5 days prior to arrival, will be nothing charged. After this date, the full hotel price will be charged. If the room can be reassigned for the same period of time and at the same price following a cancellation or rebooking, JRT will refund the customer the full amount, minus an admin fee of CHF 50. In the event of partial reassignment (shorter period and/or lower price) the amount generated by the reassignment will be refunded (minus the admin fee).
Prices include local charges and taxes. Extras such as the mini bar, room service, parking charges, etc., will be billed separately by the hotel. The customer is advised to inquire about any available extras and the associated costs during check-in.
The customer should inform the hotel directly of any complaints, damages, etc. The hotel will clarify the matter with the customer under its own authority. The liability of the hotel is determined by its own terms and conditions.
Contracts concluded with the hotels are exclusively subject to Swiss law. The parties agree that the site of the hotel will be the sole place of jurisdiction. Mandatory, contractually binding provisions remain reserved.
D.3. Holiday apartments and holiday homes
JRT acts as an intermediary for the lease agreement with the holiday home landlord. The customer must conclude the lease agreement directly with the landlord.
Holiday apartments and holiday homes may only be rented for personal use. Subletting or assignment is only permitted with the express consent of the landlord. A breach of these terms may result in the customer's immediate removal from the property In this case, the rent will not be refunded. The house rules form an integral part of the lease agreement. These may govern quiet hours and the use of communal areas such as the ski room, etc. The property must not be occupied by a greater number of persons than is stated in the agreement. Additional persons may be removed from the property. Any damages caused by the occupants must be paid for in full by the customer. These must be reported to the landlord prior to departure.
Tourist tax is not included in the rent and must be paid separately by the customer to the holiday home landlord on location.
If the customer wishes to cancel the lease agreement or rebook, he must do so via the JRT help desk. The following conditions apply: Cancellations or rebookings made up to 30 days prior to arrival will be nothing charged. After this date, the full amount will be charged. If the holiday apartment/holiday home can be reassigned for the same period of time and at the same price following a cancellation or rebooking, JRT will refund the customer the full amount, minus an admin fee of CHF 50. In the event of partial reassignment (shorter period and/or lower price) the amount generated by the reassignment will be refunded (minus the admin fee).
The agreement with the landlord is exclusively subject to Swiss law. The parties agree that the rental property will be the sole place of jurisdiction. Mandatory, contractually binding provisions remain reserved.
D.4. Ski and snowboard school
It is possible to book lessons and childcare facilities with Grindelwald Sports AG and Genossenschaft Schweizer Skischule und Snowboardschule Wengen (third-party services) on the booking platform. The booking terms for Grindelwald Sports AG and Schweizer Skischule und Snowboardschule Wengen can be found here.
The customer must conclude a contract directly with his chosen snow sports school. Any contract amendments, cancellations, etc., must be negotiated directly with the booked ski or snowboard school.
Note: JRT may also use other professional ski and snowboard schools for JRT packages.
D.5. Sports equipment
JRT arranges equipment rental on the booking platform via INTERSPORT Rent-Network Jungfrau Region AG. Booking terms of Intersport Rent Network.
D.6. Event tickets from third-party suppliers
JRT acts as an intermediary for event tickets. The customer must conclude a contract directly with the event organiser. The latter has its own contractual terms which it publishes itself or which can be requested directly. These will be publicised in the event description wherever possible. If an event has to be cancelled or postponed, the event organiser's terms and settlement arrangements will apply. Tickets will remain valid for a possible replacement event (rescheduled date). Returns and exchanges are not possible, unless otherwise stipulated by the event organiser.
Event tickets cannot be returned to or exchanged by JRT. In its capacity as intermediary, JRT has no influence on the quality of the event, the manner in which it is carried out, or crowd control and security measures. Enquiries must be made directly with the event organiser in this regard. These are third-party events and JRT accepts no liability for the organisation or implementation of such events.
D.7. Lauterbrunnen car park
JBM acts as a broker in exchange for advance payment for the reservation and rental of parking spaces in the Parkhaus Lauterbrunnen AG car park on jungfrau.ch. A time period of at least 5 to a maximum of 31 days can be booked. Parkhaus Lauterbrunnen AG makes the reservations subject to the following rental conditions:
An advance booking and reservation of a parking space on jungfrau.ch cannot be changed, cancelled, exchanged or refunded. There is no refund in the event of late arrival or early departure. There is neither an obligation nor a right to use a particular parking space that results from the reservation. The car may be parked in any empty space. The car registration number provided in the reservation is used by the staff of the car park to facilitate briefing on days with heavy traffic and as an indication of the authorisation (copy protection). Reservation is not "personalised" by entering the car registration number for the purposes of these terms and conditions. The provisions relating to the protection of rights (voucher) from theft or unauthorised reproduction are therefore to be considered in every case.
The voucher should be kept in the passenger compartment, available to the driver upon first entry into the car park (arrival). It should be presented to the staff of the car park upon request. A car park ticket is obtained upon entry by entering the 5 digit parking code that is on the voucher. The parking ticket is valid for the entire reservation period and can be used for multiple entries and exits. If a regular ticket is pulled at the entrance (by accident or if voucher is forgotten), it must be recoded with the 5 digit code at an automatic paystation during the period of reservation. Vouchers that are lost or forgotten at home can be re-printed at any time from the jungfrau.ch user account; lost car park tickets will be replaced upon presentation of the voucher.
The car park is open all day. The use of the car park is subject to charges in all cases and for the entire duration of use. For arrivals before the rental period booked online, a regular ticket can be drawn and recoded after the start of the reserved period at the automatic machines. The additional time used is paid directly at the automatic paystation. There is no guarantee of a free space before the start of the rental period booked online. If the departure takes place after the end of the rental period booked online, the ticket may be extended at the automatic paystation. The additional time is paid directly at the automatic paystation; there is no payment option at the exit barrier. Exiting without a valid parking ticket is prohibited.
Parkhaus Lauterbrunnen AG disclaims any liability for damages and accidents of any kind caused by third parties, as well as thefts. They have issued the following house rules for parking: The car park is exclusively for the parking of light motor vehicles. Navigation and use of the parking garage and its associated parking spaces with games and sports equipment (skateboards, inline skates, etc.) is not allowed. The car park user is liable for the damage that he causes to other vehicles, facilities and installations or the building. Damages should be reported immediately at the parking garage counter or by calling the standby number at +41 (0) 79 710 60 20. The posted traffic signs and labels as well as the directions of the parking staff for traffic control must be obeyed. All the provisions of the Swiss Road Traffic Act (ESA) and its regulations apply. The vehicles are to be parked within the marked fields. The parking garage is intended solely for the parking of cars. Storage of additional items/materials in the spaces is not allowed. Repair, maintenance and cleaning work on parked vehicles is prohibited. Excessive noise (beeping, alarms, etc.) should be avoided. Unnecessary idling of engines is prohibited. Disturbances should be reported immediately at the parking garage counter or by calling the standby number at +41 (0) 79 710 60 20. The mounting and distribution of advertising of any kind without permission of Parkhaus Lauterbrunnen AG is prohibited. Disposal and dumping of waste is prohibited.
© 2015 Jungfrau Region Marketing AG, Interlaken, Switzerland and the companies expressly mentioned.